CSI Pads
CSI Saddle Pads 100% Made in America
CSI Saddle Pads 100% Made in America
877-27-7230

FAQ's

Buying a CSI Saddlepad (7)

Absolutely! We will happily help you access saddle fit and saddle pad fit both before and after buying a CSI Saddlepad. We normally ask you start out by sending us some photos of your horse. Email the images to This email address is being protected from spambots. You need JavaScript enabled to view it.

Here is a list of photos I’d like to see to evaluate saddle and/or saddle pad fit:

(To get good relevant photos, place the horse on level ground in an even stance.)

1) A photo of the horse’s back with no saddle or pad. One from each side.

2) One photo looking down the horse’s back from behind and above. Use a bucket or the fence to help get a good angle where we can determine if the horse is even or uneven behind the wither.

3) Two photos of the horse with just the saddle, not cinched. One from the mount side and one looking down the gullet from the front.

Yes. All of our Flex-Plate Saddlepads come with a 30 day money back guarantee. And, yes, we’ll take back pads that are dirty or have been used.

We have test pads that have logged 18,000 hours on the outer shells! Chances are the durable outer portion of your pad will be with you a very long time. The inserts do wear out with normal use. If you take reasonable care of it, your insert should last one to three years depending on how much you ride. Inserts are replaceable separately and for just a fraction the cost of the whole pad.

Replacing your wool pad (whether it’s a CSI insert or not) every year or two is almost always necessary. Our performance horse consultant, Rhonda Martin, suggest you replace other (non-CSI) wool felt pads every 8 months to one year depending upon use because of compression. The CSI Flex-Plate has been shown to extend the useful life of wool felt by up to double because of the way it distributes pressure points. When thinking about your CSI Saddlepad investment, think of it this way: You buy the outer shell with the Flex-Plate as a long term investment and the liner gets replaced just like you would a normal wool pad. When you compare our replacement price ($150) versus pads of a similar quality, you’ll find our inserts are very competitively priced.

If you need help choosing which pad to buy for your horse, including size, liner thickness and shape, visit our STEP BY STEP buying guide.

You can purchase pad directly from us by going to our ONLINE STORE and BUYING YOUR PAD NOW! You can also, call us at 660.438.4CSI (4274), visit us at a Show or Expo or work with one of our DEALERS.

Our standard Western Line pads are available in 30 and 32 inch lengths. They will actually meansure 29 1/2 and 31 1/2 inches respectively if you want to get technical. Our standard Western square pad measures 38 1/2 inches around the barrel at the cinch and 36 inches around at the loin area. The Round Skirt pad measures 39 inches around at the cinch and 29 inches around at the loin. The Sport Cut pad measures 40 inches around at the wither and 24 inches around at the hip. The Show Cut pad has reduced length sides so it can be concealed under a Navajo or show blanket, it will measure approximately 14 1/2 inches at the cinch.

Our GP pad measures 24 inches in length, 30 inches at the cinch and 21 inches around the loin. The Sport Pony measures 26 inches in length, 40 inches at the cinch and 24 inches at the hip. The Pony Pad measures 26 inches in length and 24 inches around at mid pad.

If you are an INTERNATIONAL customer, check out our International Buyer’s page.

Guarantees and Returns (8)

Our 100% all natural wool felt inserts are just that — 100% all natural and the bits of vegatative matter in the material are what was on the sheep when it was sheared of its fleece. Since we used needled wool instead of pressed wool, the wool never goes through harsh cleaning processess, so the vegatative matter remains in the finished product. Simply pluck it out.

CSI’s 30 day money back ride it and try it guarantee is a go get it dirty, ride it like you own and return it no matter what the reason within 30 day guarantee. We want you to actually USE the pad because that’s the only way you’re going to know if you like it or not. If you decided to return the pad, you will be refunded the price of the pad (you will lose your shipping). You will be asked to provide a reason as to why you are returning the pad, but this is only so we can determine how to improve our product in the future.

Just call our office and ask for an extension. 660.638.4274. It’s not a problem.

The Flex-Plate and workmanship are guaranteed for five years. During this time, we will repair or replace your pad for free if you either break the Flex-Plate (during equine use!) or if the pad comes unstitched due to manufacturer defect.

Yes, as long as it is within 30 days of purchase, we will exchange your pad for a $15 restocking fee. It doesn’t matter if it has been used. Download our Return Form and fill it out. It has detailed instructions on how and where to return the pad. In the Reason/Notes section, be sure to include the information on the pad you want to exchanged for the returned pad. If you’d like to talk to someone before returning your pad, or get more information on exchanging the pad, you can call us at 660.638.4274.

Download our Return Form and fill it out. It has detailed instructions on how and where to return the pad. Just a tip: if you’re in the Continental US, UPS will be less expensive than the US Postal service for return shipping. If you have any questions, feel free to call us 660.638.4274. Please allow 2 to 4 weeks for your refund to be processed.

Download our Repair Form and then arrange to ship your pad back to us at: CSI Saddlepads, 340 NW MM Hwy, Urich, MO 64788. Repairs are usually made with in a day or two of receipt and the pad will be shipped back to you UPS as soon as it is repaired.

Breaking a Flex-Plate is truly a rare occurrence — we have experienced fewer than 5 out of all the pads we’ve made. Squeaking may occur as your Flex-Plate ages — this does not mean it’s broken. The pad will also become more and more flexible as it becomes broken in — again this does not mean the plate is broken. If you still think your Flex-Plate is broken, call us at 660.638.4274 and we’ll help you determine if it truly is broken and help you get it fixed.

Problems and Solutions (11)

Our 100% all natural wool felt inserts are just that — 100% all natural and the bits of vegatative matter in the material are what was on the sheep when it was sheared of its fleece. Since we used needled wool instead of pressed wool, the wool never goes through harsh cleaning processess, so the vegatative matter remains in the finished product. Simply pluck it out.

Our standard Western Line pads are available in 30 and 32 inch lengths. They will actually meansure 29 1/2 and 31 1/2 inches respectively if you want to get technical. To determine which you have, DON’T MEASURE DOWN THE BACKSTRAP, this is not an accurate measurement of pad length because of the pad contour. Measure along the wear leather or use one of the handy indicators below:
30 or 32

Pad slipping usually occurs when there is an underlying saddle fit issue OR if you are saddling too far forward or too far back. Review the video on the Using a CSI Saddlepad FAQ. If you’re still having problems, call us at 660.638.4CSI (4274) and we can consult with you over the phone.

Yes, we can help with these conditions. Go to our Special Needs Horses page and read up on this condition and using shims there.

Having the CSI Pad extend over your horse’s hip should not be a problem.

Winter coat breakage is VERY COMMON with all wool pads. The longer hair (which ages and becomes brittle as winter progresses) horse’s grow in the winter gets hung up in the wool fibers and breaks off. This does NOT mean your pad is rubbing a sore, it just means the hair shafts in this area are getting caught in the wool fibers and breaking off. Unless your horse palpates sore in this area, this condition is nothing to worry about. You can use baby powder over the area to help lubricate the hair shaft if you want to prevent as much further breakage as possible.

As long as you can position the pad correctly on the saddle AND the saddle is not rubbling on the horse’s hide, it is not a concern if the saddle skirt extends to the edge of the pad in the back.

We can make a 34 inch pad. This is a very special order item. Call us at 660.638.4CSI (4274) for more information.

Yes, we are happy to try to help you solve your saddlepad fitting issues. We may ask you to take some photos of the situation and email them to us. If you want to go ahead and get that part out of the way, here is a list of photos I’d like to see to evaluate saddle and/or saddlepad fit:

(To get good relevant photos, place the horse on level ground in an even stance.)

1) A photo of the horse’s back with no saddle or pad. One from each side.

2) One photo looking down the horse’s back from behind and above. Use a bucket or the fence to help get a good angle where we can determine if the horse is even or uneven behind the wither.

3) Two photos of the horse with just the saddle, not cinched. One from the mount side and one looking down the gullet from the front.

IF YOU HAVE A CSI PAD and are experiencing problems, it helps us to see what’s going on. TAKE THE FOLLOWING IMAGES

4) Three photos of the horse with the pad and the saddle cinched as the rider would do it if they were ready to ride (meaning tighten the cinch mount tight): one from each side and one looking down the gullet from the front.

5) After riding the horse to a sweat, take another set of photos as in #4 while the horse is tacked (do not loosen cinch or readjust saddle in any way) PLUS the same set of photos as in #s 1 and 2 once the horse has been unsaddled but before cooling (to see sweat patterns).

You can email photos to This email address is being protected from spambots. You need JavaScript enabled to view it.. Call 660.638.4274 to follow up on photos.

Breaking a Flex-Plate is truly a rare occurrence — we have experienced fewer than 5 out of all the pads we’ve made. Squeaking may occur as your Flex-Plate ages — this does not mean it’s broken. The pad will also become more and more flexible as it becomes broken in — again this does not mean the plate is broken. If you still think your Flex-Plate is broken, call us at 660.638.4274 and we’ll help you determine if it truly is broken and help you get it fixed.

We now make all pads and liners with 4 vent holes. This eliminates the possibility of any debris (pine needles, stickers, thorns, etc) falling into the pad through the saddle gullet or behind the swell and causing irritation to the horse. The liner with 4 holes fits exactly the same way into pads with 5 holes so there is nothing to worry about! Always make sure you put your liner in starting at the back – it is much easier to line it up this way.

Replacing Your Liner (8)

CSI proudly switched from PVC foam liners to100% all-natural wool felt inserts in 2010.

Why the change? Well, over the years we’ve had many of our customers request an all natural product. We actually began researching all-natural wool felt substitutes to our foam a couple of years ago. Then recently our foam supplier informed us they are no longer able to produce the PVC foam (used in our foam inserts) to our specifications. Unfortunately, there is only one manufacturer for the foam we use and because of the economy (they have changed formulation to cut costs) they are unwilling to comply to our formulation requirements. This news, combined with customer requests, meant it only made good sense for CSI Saddlepads to discontinue all foam liners (inserts) and move to using a 100% wool felt liners.

We are very pleased with the performance of the wool felt we’ve chosen. In our testing, the wool felt has performed amazingly. It offers very similar shock absorption and pressure distribution as our foam, but is a 100% natural material which makes it very safe even for sensitive horses. It has also demonstrated excellent longevity in our tests and, thankfully, doesn’t require a lot of care and cleaning (just an occasional brushing and a deep cleaning about once a season).

The wool liner also eliminated several concerns customers have had about our foam liners including slippage and premature wear due to environmental conditions.

The Flex-Plate, which is the true heartbeat of our pad and the thing that sets us apart from the competition, still provides the same protection it always has — that will never change.

Our 100% all natural wool felt inserts are just that — 100% all natural and the bits of vegatative matter in the material are what was on the sheep when it was sheared of its fleece. Since we used needled wool instead of pressed wool, the wool never goes through harsh cleaning processess, so the vegatative matter remains in the finished product. Simply pluck it out.

You will replace your liner every one to three years depending on how much you use the pad and how well you care for it. You can extend the live of your liner by followig the instructions on our care and cleaning page. The life of our wool liners is usually longer than typical wool pads because of the Flex-Plate. Many saddle fit experts recommend a wool pad be replaced every eight to ten months depending upon use — more often with heavy use.

You can tell when your wool liner needs to be replaced because it will no longer be flexible after cleaning (or you can no longer get it clean at all). Another indication it needs to be replaced wlll be compression areas that no longer “fluff” back up after cleaning.

If you have one of our foam liners, you will know it needs to be replaced when the foam becomes cracked or hard or if the foam has lost its cushion (has become thin).

Our wool liners will fit all previously manufactured pads.

Order online right now by visiting our Online Store, call us at 660.638.4CSI (4274), visit us at a show or expo or speak with one of our dealers.

Our standard Western Line pads are available in 30 and 32 inch lengths. They will actually meansure 29 1/2 and 31 1/2 inches respectively if you want to get technical. To determine which you have, DON’T MEASURE DOWN THE BACKSTRAP, this is not an accurate measurement of pad length because of the pad contour. Measure along the wear leather or use one of the handy indicators below:
30 or 32

We now make all pads and liners with 4 vent holes. This eliminates the possibility of any debris (pine needles, stickers, thorns, etc) falling into the pad through the saddle gullet or behind the swell and causing irritation to the horse. The liner with 4 holes fits exactly the same way into pads with 5 holes so there is nothing to worry about! Always make sure you put your liner in starting at the back – it is much easier to line it up this way.